Our Process

Assessment

  • Initial meeting: Understanding consultant/client 'chemistry' and the context of the engagement.
  • In-depth client interview(s) with the core management team
  • Consultant team reviews client interviews and agree suggested client service criteria and SLAs
  • Present engagement assessment to client
    • High-level mission of the engagement
    • High-level workplan detailing what work will be required to achieve the stated engagement mission along with timescales
  • Client sign-off and engagement commences

Immersion

  • In-depth interviews with client personnel customers, stakeholders and suppliers as appropriate
  • Shadowing key client personnel
  • Collation of, or access to, relevant client data

Analysis

  • Immersion data analysis
  • Synthesise all data created and collated from immersion
  • Growth maturity assessment
  • Growth dynamics assessment
  • Diagnose and prioritise barriers to growth

Solution formulation

  • Formulate initiatives required to overcome growth barriers
  • Draft report detailing all findings from immersion through to solution-formulation
  • Create high-level delivery plan

Initial Findings

  • Initial findings are presented to client
  • Client revisions and input are recorded
  • Client resource allocation is agreed

Work schedule

  • Prepare detailed costed delivery plan based on the solutions, prioritisation, timescale, budget and resource allocation agreed with client.

Delivery

  • The project is delivered by COL consultants working in partnership with the client and client resources.
  • From light-touch project management, through to hands-on interim management of the entire programme.
  • From providing ancillary support, through to consultants undertaking necessary day-to-day tasks.

Final Deliverable(s)

  • Solutions have been delivered
  • Post-delivery review with client
  • Agree any ongoing support which would be beneficial